Chat with support
Open Yamjoy, choose Support and start or continue a conversation. For an existing order, open its details and choose Get support to keep your request connected to the right order.
Open Yamjoy →How can we help?
Get help with an order, payment, delivery or your account. Share your order reference so our team can understand the issue.
Email our team
Include your order reference, contact details and a short description of what happened. You may attach relevant photos or a payment receipt, with unnecessary personal information hidden.
info@yamjoy.comHelp with common questions
An order has a problem
Tell us which items are affected and what needs attention. Keep the packaging and relevant photos where possible. Our team will review the order and available evidence before confirming the next step.
A payment is pending
Check the payment status and your provider’s confirmation before trying again. If money was deducted but the order is not confirmed, send the transaction reference to support. Do not share your PIN.
Delivery or cancellation
Open your order to see its current status and the actions available. Cancellation eligibility depends on the stage of the order. An approved refund is only complete when the payment service confirms it.
Keep your account secure: our support team will never ask you to share your password, verification code or transaction PIN.